Refund Policy
Last updated: October 19, 2026
All of our Products are digital content delivered online (courses, downloads, programmes and related materials).
1. Immediate access and the right of withdrawal
If you are a consumer in the European Union or the United Kingdom, you normally have a 14-day right to withdraw from an online purchase. For digital content that is delivered immediately, the law allows this right to end once access begins, if you expressly request immediate access and acknowledge that you lose the right of withdrawal.
At checkout we ask you to confirm both of these. By confirming them and completing your purchase, you agree that access starts immediately and that your right of withdrawal ends when access begins. If you do not give this confirmation, we cannot provide immediate access, and the 14-day withdrawal period applies before access is released.
2. When we will refund you
Even after access has begun, we will refund or fix the problem in these cases:
- You were charged twice or charged the wrong amount.
- You cannot access the Product because of a technical fault on our side that we cannot fix within a reasonable time.
- The Product is materially different from how we described it, or is defective.
- Your local law gives you a refund right that we cannot exclude.
3. When we do not refund
Because the content is delivered digitally and immediately, we do not give refunds simply because you changed your mind after you gained access, did not complete the Product, or expected different results. Results are not guaranteed.
4. How to ask for a refund
Email igapawlicka@gmail.com within 14 days of purchase with your order number, the email used for the order, and a short description of the problem. We reply within 5 business days. Approved refunds are returned to the original payment method within 14 days of approval. Your bank or payment provider may need additional time to show the refund.
5. Chargebacks
Please contact us before opening a payment dispute so we can solve the problem quickly.
6. Contact
Iga Pawlicka, Studio Treningu Iga Pawlicka, ul. Kaspra Twardowskiego 4/11a, 65-418 Zielona Góra, Poland. Email: igapawlicka@gmail.com.